Privacy Policy
Your privacy matters to us. Here's how we collect, use, and protect your personal information when you use our financial analysis services.
Information We Collect
When you use Sense-Blox services, we collect information that helps us provide better financial analysis and business decision support. This includes data you provide directly and information we gather automatically.
- Personal details like your name, email address, and phone number when you register for our services
- Business information including company name, industry sector, and organizational structure
- Financial data you upload for analysis, including revenue reports, expense records, and budget forecasts
- Usage patterns and preferences within our platform to improve your experience
- Communication records when you contact our support team or participate in consultations
- Technical information such as IP addresses, browser types, and device specifications
We only collect information that's necessary for providing our financial analysis services and improving your business decision-making process. You have control over what data you share with us.
How We Use Your Information
Your data serves specific purposes related to our financial analysis services and business operations in Vietnam. We process information to deliver meaningful insights and maintain service quality.
| Data Type | Primary Use | Retention Period |
|---|---|---|
| Account Information | Service delivery and account management | Duration of service + 2 years |
| Financial Data | Analysis generation and reporting | 3 years after final analysis |
| Communication Records | Support and service improvement | 2 years from last interaction |
| Usage Analytics | Platform optimization | 18 months from collection |
We also use aggregated, anonymized data to understand industry trends and improve our analytical models. This helps us provide more accurate insights for all our clients without compromising individual privacy.
Data Protection and Security
Financial information requires the highest level of protection. We implement multiple security layers to safeguard your data throughout collection, processing, and storage.
- End-to-end encryption for all data transmissions using TLS 1.3 protocol
- Advanced encryption standards (AES-256) for data storage in our secure Vietnamese servers
- Multi-factor authentication requirements for all user accounts and admin access
- Regular security audits conducted by certified cybersecurity professionals
- Employee background checks and confidentiality agreements for all staff members
- Automated backup systems with geographic redundancy across multiple secure locations
- Real-time monitoring for unusual access patterns or potential security threats
Our security measures comply with Vietnamese cybersecurity regulations and international data protection standards. We maintain detailed logs of all data access for audit purposes while ensuring authorized personnel only access information necessary for their specific roles.
Your Rights and Control
Under Vietnamese privacy laws and our commitment to transparency, you have significant control over your personal information. These rights ensure you can make informed decisions about your data.
Access Rights: Request copies of all personal data we hold about you, including financial analyses and communication records. We provide this information within 15 business days at no charge.
- Correction rights - Update or fix any incorrect information in your account or analytical records
- Deletion rights - Request removal of your data, subject to legal retention requirements
- Portability rights - Receive your data in standard formats for transfer to other services
- Processing limitations - Restrict how we use specific types of your information
- Objection rights - Opt out of certain data processing activities like marketing communications
- Withdrawal of consent - Revoke permission for data uses that require your explicit consent
To exercise these rights, contact our privacy team using the information below. We may need to verify your identity before processing certain requests to protect your information from unauthorized access.
Information Sharing and Third Parties
We maintain strict limits on data sharing to protect your financial information. When sharing is necessary for service delivery, we ensure appropriate safeguards are in place.
Limited data sharing occurs with:
- Technology service providers who help maintain our analytical platform infrastructure
- Financial data processors that assist with specialized calculations and reporting features
- Security vendors who monitor and protect our systems from cyber threats
- Legal and compliance advisors when required by Vietnamese regulations
- Auditing firms during annual financial and security assessments
All third-party partners sign comprehensive data protection agreements and undergo regular security assessments. We never sell your information to marketing companies or unrelated businesses. Data sharing with authorities only occurs when legally required by Vietnamese courts or regulatory agencies.
International Data Transfers
While our primary servers are located in Vietnam, some analytical processes may involve temporary data transfers to secure facilities in other countries with adequate privacy protections.
When international transfers occur, we use approved mechanisms such as standard contractual clauses and ensure receiving countries provide equivalent privacy protections as Vietnamese law requires.
You can request details about specific data transfers related to your account. We maintain records of all international data movements and the security measures applied during these processes.
Data Retention and Deletion
We keep your information only as long as necessary for providing services and meeting legal requirements. Different types of data have specific retention schedules based on their purpose and regulatory obligations.
Our systematic deletion process includes:
- Automatic deletion of temporary analytical data after 90 days
- Regular review of inactive accounts for data minimization opportunities
- Secure destruction of physical documents containing personal information
- Complete removal from backup systems within 12 months of primary deletion
- Documentation of all deletion activities for audit purposes
Vietnamese financial regulations require us to maintain certain business records for up to seven years. However, we anonymize this data whenever possible to protect your privacy while meeting compliance requirements.
Cookies and Tracking
Our platform uses cookies and similar technologies to enhance your experience and provide personalized financial insights. You have control over these tracking mechanisms through your browser settings and our preference center.
- Essential cookies required for platform functionality and security features
- Performance cookies that help us optimize loading times and user interface responsiveness
- Analytics cookies for understanding how clients use different features
- Preference cookies that remember your dashboard customizations and settings
We don't use advertising cookies or share tracking data with marketing networks. You can disable non-essential cookies without affecting core analytical functions, though some personalization features may be limited.
Privacy Policy Updates
This privacy policy evolves as our services expand and privacy regulations change. We notify clients of significant updates through email and prominent platform notices at least 30 days before changes take effect.
Minor updates that don't affect your rights or data processing activities may be implemented with shorter notice periods. We maintain an archive of previous policy versions for your reference and comparison.
Major changes require your explicit consent for continued service use. If you disagree with policy updates, you can request data deletion and account closure without penalty during the transition period.